Questions About Online Modality

Mandatory Fees

  • Students taking all online courses and living off-campus only pay the Special Institutional Fee ($300) and the Technology Fee ($55). Other fees include Activity, Athletic, Health, International, Parking, Recreation Center, Transportation, Sports and Recreation Parks; and, Wellness Fees can vary based on the campus designation of a course. For more information about Student Fees, visit the  the Fiscal Services website.

  • If you are an online student living off-campus, and therefore not paying Activity, Athletic, Health, International, Parking, Recreation Center, Transportation, Sports and Recreation Parks; and, Wellness Fees, you will need to contact the individual department about opting into the fee and accessing its services.

Campus Postal Services

  • Campus Postal Services holds letter mail for ten (10) days then it is returned to the sender. Residential students should to go to the USPS website and complete a change of address form if they are no longer living on campus.

Housing and Residence Life 

  • Yes, whether your classes are in-person or online, the residence halls will remain open, and we are excited to welcome all students who have confirmed room assignments. When you live on campus, you get to take advantage of all our great support services, including amenities like the on-campus Recreation Centers, and 24-hour on-call support staff (RAs and professionals).
  • Once you submit the cancellation form, a Housing and Residence Life representative will contact you via your KSU email address to speak with you about cancellation fees and confirm your cancellation.

  • Yes, all student’s living in on-campus housing, regardless of course modality, will be assessed student fees that give them access to all on-campus support services like Student Activities, Student Health and Wellness, Parking, Transportation and the Recreation Center.

  • We accept Room Change Request Forms after the first two weeks of each semester. We will do our best to accommodate your request.
    If you need immediate assistance with your living situation after you move in, please contact your Resident Assistant or visit the Housing Office in your community. Also, please understand we cannot guarantee you a room in the same community you are currently assigned to if you make a room change request.

  • Students on our waitlist were recently sent an email requesting that they opt-in to remain on the list. We are currently placing students as we receive cancellations; however, this is subject to change based on availability. If you want to live on campus, be sure to complete the form in the email to maintain your placement on the waitlist.
  • When a cancellation is processed, our occupancy team will reverse your Housing Fees. The reversal will not automatically be reflected in Owl Express, but you should see the change within 1-2 business days, and any fees paid will be credited back to your student account.

  • The application for Spring 2021 housing is open. You can find more information on the Housing website.

Parking and Transportation

  • To return your permit:

    1. Log in to using your NetID and password
    2. Select “View Your Permits”
    3. Select your permit to return
    4. Click the “Return Permit” box
  • Permit refunds are prorated based on the date they are returned.
  • No. If you return your Fall/Spring permit, you will need to purchase a permit for the spring semester.
  • No, if you do not have any in-person classes, you will not pay the mandatory Parking and Transportation Fees. If you are parking on campus, you can park in the Visitor lots on campus for $3 per hour, up to $12 per day.
  • Please check the parking portal after the drop/add deadline.
    While you may exchange your parking permit, you are doing so at the risk of losing not only your current parking selection but also the one you hope to get. To exchange your permit, you must return your current permit by visiting the Parking Portal, clicking on your permit number, and then clicking on "Return Permit." You may then select a new virtual parking permit from the available parking areas shown. Be aware that you permanently relinquish your permit for your current parking area when you click “Return Permit.” This area, and any showing previously, may not be available by the time you complete the return process and go to make your selection for a new parking area.

  • We offer parking permits at various price points, including Economy and Shuttle areas at a lower price. You also have the option to pay to park in a Visitor lot, if you’ll be parking on campus infrequently. The cost is $3 per hour, up to $12 per day.

Student Health Services

  • The Student Health Services clinics are open on both campuses for comprehensive primary care services and telehealth visits. Online-only students who live off-campus will not be assessed the mandatory Health Fee and must opt-in to the Health Fee to access these services. Students can opt-in to the Health Fee when they schedule their first appointment. Please do not go to the Student Health Services clinic without calling first.

Talon Card Services

  • Most students enrolled in only classes are not required to have a Talon Card. However, this is left to the discretion of your professor. If you are taking online classes and need to pick up your Talon Card, please contact us at from your KSU email address, letting us know whether you want to pick up at the Kennesaw or Marietta Campus, and we will schedule an appointment.
  • Unfortunately, your Talon Card cannot be mailed for security reasons. You may schedule an appointment to pick up your Talon Card by contacting the Talon One Service Center at
  • Please contact us at from your KSU email address, letting us know whether you want to pick up at the Kennesaw or Marietta Campus, and we will schedule an appointment.

University Dining

  • There has been an important update to Residential Meal Plans for students who have earned between 0 and 59 credit hours. On August 6, 2020, University Dining revised its Underclassmen Residential Meal Plans to lower the cost to $1,710 based on adjustments made to service for Fall 2020. Meal Plan options for students who have earned more than 60 credit hours did not change, but they can upgrade to one of the two new Access plans. All of the Meal Plans will be the same for the spring semester.
  • No. The system will notify University Dining of your room cancellation. This takes about 24 to 48 business hours after Housing and Residence Life processes the cancellation.

University Stores

  • Yes, students can use financial aid to make online purchases at To use their financial aid, they will provide a valid credit card number and their KSU ID number upon check-out. When financial aid is disbursed, the bookstore will apply that student’s aid to their account balance. Then, the student will be charged for any costs that exceed their aid.