The University Dining team is preparing to reopen for the Fall 2020 semester. As always, we are committed to the safety of our campus community. On-campus dining locations are highly regulated, and our staff is trained in foodborne illness transmission and prevention. Our team continues to follow sanitization procedures outlined by the health code, and we are adding other measures to help keep the campus community safe in accordance with CDC and Department of Health guidelines.
Dining Safety Procedures
As we continue to plan for your return to campus, we are closely monitoring CDC and Georgia Department of Public Health guidelines and best practices to ensure your health and safety. Additionally, we have made every effort to expand the variety of service options available, to include additional takeout, grab-and-go and pre-order/pick up service options that promote social distancing.
All Dining Locations
- Cleaning frequency has been increased and follows a regular schedule to disinfect high-contact surfaces. Additional staff is assigned to these areas to ensure frequency requirements are met.
- Signage and floor decals are installed in all locations to encourage safe hygiene and sanitization practices and promote social distancing
- Sanitization stations and standalone hand sanitizer dispensers have been installed in all locations, with a heavy concentration in areas with high-contact surfaces
- A peroxide-based disinfectant has been introduced and is to be used in addition to existing cleaning and sanitization procedures per FDA Food Code
- Nightly decontamination procedures are in place to disinfect all surface areas in kitchens and service areas
- Appropriate PPE is worn by all staff based on their position and duties
- All Dining staff is required to wear face coverings when inside the facility
- Staff is required to perform daily wellness checks and affirm that they are not experiencing any COVID-19 symptoms before starting their shifts
- Social distancing guidelines will be followed and enforced
- All self-service stations have been discontinued; items will be staff served.
- Takeout meals are encouraged and served in reusable containers. All Meal Plan holders are automatically enrolled in the Takeout Club as part of their Meal Plan.
- Grubhub menu options are available for pickup. Grubhub meals can be pre-ordered and pre-paid through the Grubhub app and made to order. Designated pick-up areas with separate entrance and exit points allow pick up without having to enter the dining hall.
- Touchless hand sanitizer dispensers are installed at entrance and exit doors, and in areas with high-contact surfaces
- Service lines will be controlled with one-way traffic only
- Social distancing is followed in both entry and service lines. Floor decals will be placed 6-feet apart as a guide
- Napkins, utensils and cups are in touchless dispensers
- Takeout containers are stored behind the service line, and staff will distribute when they serve the requested to-go meal
- Cash transactions are not accepted in dining halls, and we have adapted our POS terminal to allow for contactless transactions
- Plexiglass dividers have been installed at cashier stations and all service points
- Grubhub service is available with designated pick-up areas and separate entrance and exit points
- Self-service of condiments is discontinued, and they will be distributed by staff at pick up
- POS terminals have been adapted for contactless transactions, and cash will no longer be accepted. Cash can be added to KCash or Dining Dollars accounts at any K-Cash machine on campus. KCash and Dining Dollars can be used for payment in the Grubhub app.
- Social distancing guidelines are followed in service lines. Floor decals are placed 6-feet apart as a guide
- Plexiglass partitions have been installed at registers and all pick-up points
Meal Service For Isolated or Quarantined Residential Students
- If requested, University Dining will provide meal delivery for students isolated or quarantined on campus
- The Dining team will coordinate with Housing and Residence Life staff to communicate meal delivery information to the student
- Multi-meal deliveries will be scheduled once per day
- Meal deliveries will need to be pre-ordered and pre-paid at least one day in advance of the order cut-off time
Frequently Asked Questions
Will I be able to eat in the dining halls?
If you are limiting capacity within the dining halls, how else can I use my Meal Plan?There are two ways to take your favorite foods to go from the dining halls. First, every Meal Plan that includes dining hall entries comes with a free Takeout Club membership. We have also expanded the menu offerings available through Grubhub. Use Dining Dollars for a la cart options or a Meal Plan entry to pick up a combo meal.
Will dining locations be open during the online learning period?While in-person instruction will transition to online learning after Thanksgiving break, the University will remain open and continue to provide on-campus services, including Dining, Housing and Student Health until the end of the fall semester. Meal Plans will remain active and available for use through the end of the semester. The last day of fall service will be Monday, December 14.
Due to COVID-19, can I cancel or reduce my Residential Meal Plan?Students are unable to cancel their Meal Plan while residing on campus; however, we have revised the underclassmen plans for Fall 2020 based on adjustments made to our services. To proceed through KSU's Housing Application, all students must review and acknowledge several terms and conditions, including the financial responsibilities of on-campus living and the current year's residential Meal Plan requirements, which are included as a part of each residential student's License Agreement.
If you are experiencing difficulties covering the cost of tuition, fees and other expenses like your Meal Plan, students are encouraged to consult with the Office of Financial Aid to see if additional aid is available to them.
If the University shuts down, will Meal Plans be refunded?Similar to this past Spring 2020 semester, all University System of Georgia (USG) institutions will await directions and guidance from the USG before making any decisions. If KSU campuses close early, students will be notified via KSU communication, at which point additional information will be provided.
Updated August 12, 2020